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FAQs

    If you have any questions take a quick look in our FAQ’s for the answers.


    Do you charge for delivery?

    Delivery is free on all orders over £99 net (Ex VAT). A small charge of £6.99 is added to orders under this for orders on mainland UK. Highlands,Islands and overseas the price is on announcement so contact us for a price. We currently use DPD as our main carrier.


    Do you provide samples?

    Samples of all our products are available. Due to the high cost of administration, samples are charged in full but can either be used in a future order or be returned without a restock charge.


    How can I pay?

    We accept all major credit and debit cards, or you can apply for a Trade Credit Account.


    How long will my order take?

    Order duration will depend on the delivery service specified when the order is placed. Standard orders will take between 7 and 10 working days. The majority of non-personalised garments will be dispatched from us for delivery next working day, but this can increase to 3-5 working days with some brands. Expected delivery times may also be affected during periods of high order volume.


    How will I receive my artwork proof?

    We always produce a proof for new logos and designs to ensure you are completely happy with how everything looks prior to production being carried out. For embroidered designs and logos, we usually digitised sample in the form of a PDF via email. For embroidered lettering, an email or fax is used depending on your preference. For screenprinting, an email or paper proof is sent by post. Before production can be carried out, you must contact us to give written permission for production to go ahead or request any amendments or changes that you would like to be made prior to production. This can be done in the form of an email. We are not responsible for errors once permission for production has been given by the customer.


    I can’t see what I’m looking for. Do you supply it?

    Probably! If it’s workwear, corporatewear, teamwear, leisurewear, schoolwear or promotional clothing, we can usually supply it. Please contact us with your requirements.


    I’m not sure what I need, can you help?

    Of course. Please call us anytime between 9am to 5-30 pm Monday to Friday and 9am to 2 pm on a Saturday. You’ll find us helpful, informative and friendly. Alternatively, please send us an email.


    What does your free logo service include?

    All our prices include a 8,000 stitch count embroidery in upto 15 colours or a 1 colour screenprint (any size) in 1 position. Larger stitch counts, extra print colours and additional positions is price on application (contact us for a quote).


    Which formats do you accept for artwork?

    For embroidery we can accept most formats including pdf, .eps, jpeg, tiff or you can direct us to your website or send a letterhead. For screenprinting, to avoid additional artwork charges, we require an .eps tiff or ai file.

    If you are in any doubt, please contact us.


    What is your returns policy?

    Workwear Crew points out that whether it accepts a return of goods is entirely at its own discretion excepting where the return of goods is as a result of the failure on the part of Workwear Crew to supply the relevant goods in accordance with the order. Goods cannot be returned if individual design or embroidery work has been effected on such goods and/or the customer has used the goods and/or itself added the design or embroidery work.